1) Introduction
Bear Logic Tech ("Bear Logic," "we," "us," or "our") is committed to responsible data handling and security-first operations. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, request an assessment, engage with us for managed IT services, or otherwise interact with us.
This policy is designed for California privacy expectations, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
2) Scope
This Privacy Policy applies to:
- Website visitors and people who contact us or request scheduling
- Prospective clients evaluating our services
- Clients and authorized client representatives
- Client end-user data we process while acting as an MSP/service provider
3) Information We Collect
Depending on your interaction with us, we may collect:
- Contact and business details such as name, email, phone, company, and job title
- Assessment or scheduling details submitted through forms and Zoho Bookings
- Service communications, support ticket details, and administrative records
- Website/device data such as IP address, browser type, device type, and page interactions
- Security and operational telemetry needed to deliver managed IT and cybersecurity services
4) Client Data and Service Provider Role
When we provide managed services, we may process data on behalf of clients, including system logs, device identifiers, account administration records, and security-event data. In those situations, we process data under client agreements and instructions (for example, MSA/SOW and related terms).
5) How We Use Information
- Responding to inquiries and scheduling assessments
- Delivering support, monitoring, remediation, and managed IT services
- Maintaining security, preventing fraud, and investigating incidents
- Operating and improving website and service quality
- Meeting legal, contractual, and compliance obligations
6) How We Disclose Information
We do not sell personal information for money. We may disclose data to:
- Service providers that help us operate the business, such as hosting, security, communications, booking, CRM, and analytics vendors
- Legal authorities when required by law or to protect rights, safety, and security
- Successors in connection with a merger, acquisition, or business transfer
7) Cookies, Analytics, and Embedded Tools
We and our service providers may use cookies and similar technologies to support site functionality, understand usage, improve performance, and support operations. Embedded tools (such as scheduling widgets) may set their own cookies or collect usage data under their policies.
You can control cookies through browser settings and any cookie controls we make available.
8) Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security method is perfect, and we cannot guarantee absolute security.
We retain data only as long as reasonably necessary for service delivery, recordkeeping, legal obligations, dispute resolution, and enforcement of agreements.
9) California Privacy Rights (CCPA/CPRA)
California residents may have rights to:
- Know/access categories and specific pieces of personal information
- Request deletion of personal information (subject to exceptions)
- Request correction of inaccurate personal information
- Opt out of sale/sharing as defined under California law, where applicable
- Non-discrimination for exercising privacy rights
To submit a request, contact us at privacy@bearlogictech.com. We may need to verify your identity before fulfilling certain requests.
10) Do Not Sell or Share + GPC
Bear Logic Tech does not sell personal information for money. If you want to request opt-out from sale/sharing as defined under California law, contact us at privacy@bearlogictech.com.
Where required, we process recognized Global Privacy Control (GPC) opt-out preference signals.
11) Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12) Changes to This Policy
We may update this Privacy Policy from time to time. We will post updates on this page and revise the Last Updated date.
13) Contact Us
Bear Logic Tech
6562 Caliente Road, Suite 101-705, Oak Hills, California, 92344
Email: privacy@bearlogictech.com
Phone: (760) 400-7015