1) Introduction
Bear Logic Tech ("Bear Logic," "we," "us," or "our") is committed to responsible data handling and security-first operations. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, request an assessment, engage with us for managed IT services, or otherwise interact with us.
This policy is designed for California privacy expectations, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
2) Scope
This Privacy Policy applies to:
- Website visitors and people who contact us or request scheduling
- Prospective clients evaluating our services
- Clients and authorized client representatives
- Client end-user data we process while acting as an MSP/service provider
3) Information We Collect
Depending on your interaction with us, we may collect:
- Contact and business details such as name, email, phone, company, and job title
- Assessment or scheduling details submitted through forms and Zoho Bookings
- Authentication and session information needed to access protected account or support areas
- Service communications, support ticket details, and administrative records
- Website/device data such as IP address, browser type, device type, and page interactions
- Security and operational telemetry needed to deliver managed IT and cybersecurity services
4) Client Data and Service Provider Role
When we provide managed services, we may process data on behalf of clients, including system logs, device identifiers, account administration records, and security-event data. In those situations, we process data under client agreements and instructions (for example, MSA/SOW and related terms).
5) How We Use Information
- Responding to inquiries and scheduling assessments
- Delivering support, monitoring, remediation, and managed IT services
- Maintaining security, preventing fraud, and investigating incidents
- Operating and improving website and service quality
- Meeting legal, contractual, and compliance obligations
6) How We Disclose Information
We do not sell personal information for money. We may disclose data to:
- Service providers that help us operate the business, such as hosting, security, communications, booking, CRM, and analytics vendors
- Legal authorities when required by law or to protect rights, safety, and security
- Successors in connection with a merger, acquisition, or business transfer
7) Cookies, Analytics, and Embedded Tools
We and our service providers may use cookies, local storage, and similar technologies to support site functionality, authentication, analytics, and embedded services. Depending on the feature used, these tools may be placed by Bear Logic Tech or by third-party providers acting on our behalf.
We currently use a consent manager to let visitors control non-essential categories such as functional tools and analytics. Certain cookies and storage technologies are necessary for site operation and security and remain enabled because the website or protected client features would not function properly without them.
Examples of tools and providers we may use include:
- Clerk for authentication, account access, and session management
- Zoho Bookings for scheduling and appointment workflows
- Zoho SalesIQ for live chat and visitor support features when enabled by consent
- Google Analytics 4 for website analytics when enabled by consent
- Silktide Consent Manager for privacy preference controls and consent management
You can control cookies through browser settings and any cookie controls we make available.
You can update your cookie preferences at any time using the cookie settings icon displayed in the lower-left corner of the site.
8) Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security method is perfect, and we cannot guarantee absolute security.
We retain data only as long as reasonably necessary for service delivery, recordkeeping, legal obligations, dispute resolution, and enforcement of agreements.
9) SMS / Mobile Messaging
If you opt in to receive text messages from Bear Logic Tech, we may send you conversational, customer care, scheduling, and other service-related messages at the mobile number you provide. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to deliver messaging services through our platform providers, carriers, and vendors that support message delivery.
10) California Privacy Rights (CCPA/CPRA)
California residents may have rights to:
- Know/access categories and specific pieces of personal information
- Request deletion of personal information (subject to exceptions)
- Request correction of inaccurate personal information
- Opt out of sale/sharing as defined under California law, where applicable
- Non-discrimination for exercising privacy rights
To submit a request, contact us at privacy@bearlogictech.com. We may need to verify your identity before fulfilling certain requests.
11) Do Not Sell or Share
Bear Logic Tech does not sell personal information for money. If you want to request opt-out from sale/sharing as defined under California law, contact us at privacy@bearlogictech.com.
We may use consent and preference controls to limit analytics and embedded tools based on your choices where applicable.
12) Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
13) Changes to This Policy
We may update this Privacy Policy from time to time. We will post updates on this page and revise the Last Updated date.
14) Contact Us
Bear Logic Tech
Service-area business serving Southern California's desert and mountain communities.
Email: privacy@bearlogictech.com
Phone: (760) 400-7015